Channel selection

You can send a message to a single channel by including a rules array with a single channel listed. For example:

"rules": [
    "sms"
  ]
{
  "body": "Test from the Omnichannel API",
  "to": {
    "phoneNumber": "447123123123"
  },
  "rules": [
    "sms"
  ]
}

Please see our Fallback routing section for more information about how you construct requests to use multiple channels.

Supported channels are:

SMS

Send and receive SMS globally, with optional delivery receipts

Get started with the docs here

MMS

Send MMS with up to 10 images to supported countries

Get started with the docs here

WhatsApp

Use WhatsApp to provide alerts, reminders and notifications and offer customer support to your customers, using either our Chat tool or the Omnichannel API.

Get started with the docs here

Facebook Messenger

Send messages via Facebook Messenger and reach an audience of over 1 billion monthly active users.

Get started with the docs here

Push / App Messaging

Engage with your mobile and web app users in two way conversations in real-time, or send push messages.

Get started with the docs here